DEALING WITH DIFFICULT PEOPLE FOR ROOKIES
From Rookie to Expert in a Week
Frances Kay

Most of us know that it makes sense to get on with other people at work – with our bosses, colleagues, staff, clients, customers or suppliers. And for much of the time, most of us manage it. But sooner or later you’ll come up against someone awkward, unreasonable or even downright impossible. When that happens, just being able to communicate may not be enough – you need to learn how to spot difficult people, handle them, and if necessary troubleshoot in a crisis.

Dealing with Difficult People for Rookies will help anyone who would like to get on better with other people, especially in the workplace. No matter how brilliant you are at your job, and how good your technical abilities, if you want to get ahead, you need people skills as well. That means building rapport and relationships wherever possible – and overcoming hostility and antagonism when you encounter them

Dealing with Difficult People for Rookies addresses issues commonly found in the work environment in a user-friendly and down-to-earth way, including:
• The wide range of personalities you meet at work.
• How to identify the principal types of troublemaker.
• How to manage them – and if necessary contain them to avoid damage to the team.
• How to tackle personality issues, master the problems and come out on top.

This practical and no-nonsense guide shows how to deal with a range of personality clashes in the work environment, from minor tensions to outright war. By following its commonsense advice, you will find that you can neutralise, contain or win over difficult people, making sure that your career can progress and that your team will flourish.

ISBN 9780462099781

Read a book review by Val W Allen published in Therapy Today.